1. Information we collect
Nexania AI may collect information you provide through our website forms, demo requests, SMS consent records, calls, emails, or service onboarding. This may include your name, business name, email address, phone number, service interests, appointment information, call notes, and messages you send to us.
2. How we use information
We use information to respond to inquiries, schedule demos, provide support, build and maintain AI receptionist workflows, send appointment-related communications, improve our services, prevent abuse, and comply with legal or carrier requirements.
3. SMS communications
If you opt in to receive SMS messages through a Nexania AI workflow, we may send texts related to appointment confirmations, rescheduling confirmations, cancellation confirmations, service-specific updates, support, and requested follow-ups. Message frequency varies based on the appointment or service request. Message and data rates may apply. You may reply STOP to unsubscribe or HELP for help. Review links are sent only after separate permission, such as a YES reply to the appointment confirmation or rescheduling confirmation.
4. Mobile information and SMS consent are not sold or shared for marketing
We do not sell, rent, or share mobile phone numbers, SMS consent data, or SMS consent with third parties, affiliates, or lead generators for marketing or promotional purposes.
We may use service providers solely to operate our website, communications, CRM, appointment scheduling, analytics, hosting, or messaging infrastructure. These providers are only permitted to process information as needed to provide services to us and not for their own marketing purposes.
5. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect the information we collect. No internet or telecommunications system can be guaranteed to be fully secure.
6. Your choices
You can opt out of SMS messages by replying STOP to any text from Nexania AI. You can request help by replying HELP. You may also contact us to request access, correction, or deletion of your information, subject to legal and operational retention needs.
7. Children
Our services are intended for business users and are not directed to children under 13.
8. Updates
We may update this Privacy Policy from time to time. The effective date above reflects the latest version.
9. Contact
Nexania AI
Operated by Matthew Pilger as a sole proprietor
San Diego, California
Email: pilgermatthew@gmail.com
Phone: (619) 961-3551