Message templates

Sample SMS messages

These are the core transactional templates Nexania AI may send through an n8n/Twilio workflow. Each template identifies the business context, includes opt-out language, and keeps Google review follow-up separate from the appointment confirmation itself.

Appointment confirmation

{{company_name}}: Hi {{name}}, thank you for booking an appointment. A plumber is scheduled to arrive at {{address}} on {{date}} at {{time}}. Reply YES if we may send automated text updates about this service and one review link after the job is completed. Reply STOP to opt out, HELP for help. Msg&data rates may apply.

Rescheduling confirmation

{{company_name}}: Hi {{name}}, your appointment has been rescheduled. A plumber is now scheduled to arrive at {{address}} on {{new_date}} at {{new_time}}. Reply YES if we may send automated text updates about this service and one review link after the job is completed. Reply STOP to opt out, HELP for help. Msg&data rates may apply.

Cancellation confirmation

{{company_name}}: Hi {{name}}, your appointment for {{address}} on {{date}} at {{time}} has been canceled. No additional service updates or review link will be sent for this canceled appointment unless you request a new booking. Reply STOP to opt out, HELP for help. Msg&data rates may apply.

Review-link rule

A Google review request is sent only when the customer replies YES to the confirmation or rescheduling message. If the customer replies NO, STOP, or does not respond, the review link is not sent.